POLICIES

Our Salon rules and regulations 

 

We are people as well. We love our jobs and our salon and we wish you respect us and our space as well. We see our salon as an extension of our home and all good homes have rules.

 

 Our time management

In order to respect the time of both our clients and our staff, we ask you to arrive on time for your appointment. Clients arriving more than 15 minutes late without any notice will be imposed with a £10 fee and clients arriving more than 30 minutes late will forfeit the original appointment and be rescheduled.

 

Cancellations

We understand that emergencies happen. That is life and we understand. If you need to cancel your appointment, we simply ask that you notify us of any cancellations or rescheduling’s at least 48 hours prior to the appointment. If the booking was made on the same day, notify us at least 3 hours prior. Cancellations that break these rules will cause a £20 fee added to your next appointment.

​

No Shows

We understand that emergencies happen, however, if you fail to turn up to your appointment without prior notice, we will charge you for the full amount.  This is to cover the time allocated for your appointment (for example, Hair Extension Maintenance or Colouring) We do this by issuing you an invoice for the full balance which you are required to pay within 5 working days. Failure to pay the invoice within 5 working days will cause further escalation. 

 

Service guarantee and refunds 

Your satisfaction and happiness are our highest priority. If you are not completely contented, please let us know during your treatment or within 24 hours after your service has been performed. We are committed to making any needed corrections and if there was a fault on our side, to offer you a refund.

 

Health history

For your comfort and safety, please notify our specialists if you have allergies, any physical issues, or disabilities, or if you are pregnant. If you experience discomfort or any other symptoms during the treatment, please alert your service provider immediately.

 

Right to refuse service

Our salon staff has the right to refuse service to anyone behaving improperly, intoxicated or if their state of health may influence the effects of the service.

 

Patch testing

At Odyssey salons, we put your health & safety first.

That is why we have a firm skin patch testing policy in place for any clients who fall into the following categories;

 

• If you have had any allergic reactions or had covid since your last appointment.

• If you have never visited Odyssey salons before for a colour appointment. 

• If you have not had colour with us for 6 months

 

You MUST have a skin test at least 48 hours before we colour your hair in case you have an allergic reaction that could cause you serious harm.